topic Re: New sim issues in Sky Mobile

New sim issues

Portree506 — Fri, 15 Aug 2025 20:45:53 GMT

New sim/New mobile,keeping same number but I can't send a pac code from old mobile,not getting network on new mobile. Never had issue with sim b4. Help

Re: New sim issues

PandJ2020 — Fri, 15 Aug 2025 20:51:53 GMT

What network are you transferring from?

Re: New sim issues

Portree506 — Fri, 15 Aug 2025 20:59:33 GMT

From sky

Re: New sim issues

PandJ2020 — Fri, 15 Aug 2025 21:04:57 GMT

@Portree506 wrote:
From sky

You can't use a PAC code to move Sky to Sky.

Re: New sim issues

Portree506 — Fri, 15 Aug 2025 21:08:08 GMT

Ok so what do I do then?

Re: New sim issues

caesarome — Fri, 15 Aug 2025 21:13:18 GMT

@Portree506

You can't use a Pac code to move a number from one Sky sim to another Sky sim so you have a few options.

You could call Sky to ask them to cancel this new sim you activated and then use the one you have in your new phone.

You could either use the sim you have or if you want to transfer the number you have to the new sim then you would need to use a Pac code to transfer your current sim number to a PAYG network and then use another pac code you get from them to transfer it back to your new Sky sim.

Re: New sim issues

PandJ2020 — Fri, 15 Aug 2025 21:15:25 GMT

@Portree506 wrote:
Ok so what do I do then?

If you want to keep your phone number then the easiest way is to simply move the working SIM from old to new phone. (And do not activate any new SIM)

Re: New sim issues

Portree506 — Sat, 16 Aug 2025 12:54:46 GMT

Hi I did this but no network available