topic Re: Ne in Sky Mobile

Ne

Betty94 — Thu, 14 Aug 2025 21:53:34 GMT

Brought my son a new sky mobile plus new sim. I've tried activating the new sim and it's been a struggle.. I finally had a message saying it had been activated.. But then I used that particular phone to call myself to get the number and it was coming up with my other sons number instead of a new number... So im really confused on what has happened 🙈

Re: Ne

63johnw — Fri, 15 Aug 2025 05:54:54 GMT

Hi @Betty94 it sounds like you have activated the sim as a replacement sim rather than a new sim with a new number. Has your other sons sim stopped working ?

Re: Ne

Betty94 — Fri, 15 Aug 2025 06:07:50 GMT

Hello. Yes my other sons sim has stopped working. Is there anything I can do to correct this mess 🙈 TIA

Re: Ne

caesarome — Fri, 15 Aug 2025 09:05:47 GMT

@Betty94

You will need to call Sky on 150 about this and when you do say nothing when asked anything by the bot and remain on the line.

Re: Ne

Betty94 — Fri, 15 Aug 2025 09:22:54 GMT

Thanks, isn't 150 EE? Or isn't the same?

Re: Ne

caesarome — Fri, 15 Aug 2025 09:26:17 GMT

If you are a Sky Mobile customer then it goes to Sky support. If you are a EE customer then it goes to them.

If you are a EE customer then under “Need more help” might be the number to use:

https://www.sky.com/help

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295