topic Re: Poor cell service in Sky Mobile

Poor cell service

Soosin1 — Wed, 13 Aug 2025 15:02:36 GMT

In theory, I should have great cell service according to our providers. On truth I ger 0-1 bar indoors, 1-2 bars at one spot by a tree half way up the garden and 2 bars in the middle of the very busy road out front. Effectively, I can't make a phone call without going outside and it generally drops out. Do service providers have any responsibility to deliver what the checkers state? I seem to be paying for nothing! Do they do anything when issues are raised? Is there a booster on the market to assist?

Re: Poor cell service

Daniel0210 — Wed, 13 Aug 2025 15:11:32 GMT

@Soosin1

Any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Poor cell service

Soosin1 — Wed, 13 Aug 2025 22:28:50 GMT

As I said, according to the checker, we have great coverage!! They say it should be really good, problem is, it's not! I have been right through the phone settings, downloaded Network Cell Info Lite. This indicates 20 poor signal reports today!!! Cellphone almost consistently in the red zone -107. I walked right round the property with it. I have little or no service!

Re: Poor cell service

Daniel0210 — Thu, 14 Aug 2025 03:48:30 GMT

@Soosin1

You keep mentioning 'cell service' which is a term more commonly used in the USA. Can you confirm you're based in the UK or Republic of Ireland?

Re: Poor cell service

xenon81 — Thu, 14 Aug 2025 07:44:51 GMT

@Soosin1 wrote:
As I said, according to the checker, we have great coverage!! They say it should be really good, problem is, it's not! I have been right through the phone settings, downloaded Network Cell Info Lite. This indicates 20 poor signal reports today!!! Cellphone almost consistently in the red zone -107. I walked right round the property with it. I have little or no service!

-107dBm isn't actually too bad on 4G, it can work right down to -130dBm.

Sky Mobile uses the O2 network which generally has excellent coverage for calls, slow data is its main weakness.

Re: Poor cell service

Soosin1 — Thu, 14 Aug 2025 08:31:45 GMT

East Sussex!

Re: Poor cell service

PandJ2020 — Thu, 14 Aug 2025 08:44:40 GMT

@Soosin1 wrote:
East Sussex!

The checker says more than just coverage.

Might be worth submitting a report as it could be a faulty mast in your area that hasn't been reported. Hit 'Report a problem'.

Re: Poor cell service

Soosin1 — Thu, 14 Aug 2025 09:07:08 GMT

I am in the UK.