topic Re: Esculate refund in Sky Mobile

Esculate refund

Tjnuman — Tue, 12 Aug 2025 09:56:41 GMT

Want to esculate my refund for returns z flip 7

Re: Esculate refund

Daniel0210 — Tue, 12 Aug 2025 09:58:49 GMT

@Tjnuman

Your post isn't very clear. Please provide more information. Why have you returned the device?

Re: Esculate refund

Tjnuman — Tue, 12 Aug 2025 10:00:22 GMT

Ordered a z fold z phone by accident, refused delivery and it was returned to you, I would like to esculate my refund of £12

Re: Esculate refund

GD1 — Tue, 12 Aug 2025 10:11:33 GMT

@Tjnuman It won't have been returned to us as we are customers, not Sky customer services, and we also can't escalate your request as the messaging service is offline temporarily

Re: Esculate refund

SKY1992bf — Tue, 12 Aug 2025 10:05:11 GMT

@Tjnuman Refunds are usually processed within 14 days of receipt by sky , so when did you return it?

Re: Esculate refund

Daniel0210 — Tue, 12 Aug 2025 10:05:59 GMT

@Tjnuman

You will need to contact Sky. You aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers. The Messaging Team that usually assist on here can't deal with refunds for returned mobiles anyway.

These are the current methods for contacting Sky. Depending on your reason for making contact some methods are more appropriate than others …

🔹call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔹online help via this link
https://www.sky.com/help
At the end of the help it MAY provide a phone number if it's appropriate.

🔹 Sky Assistant is now available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔹Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).