topic Re: Replacement for a single lost AirPod Pro (2nd Gen, USB-C) in Sky Mobile

Replacement for a single lost AirPod Pro (2nd Gen, USB-C)

Souadp — Mon, 11 Aug 2025 15:03:30 GMT

I recently purchased AirPods Pro 2nd Generation (USB-C) from Sky. Unfortunately, I accidentally dropped one of the earbuds into a street drain and it is lost.

Could you please let me know if it’s possible to purchase a single replacement earbud from you at a reasonable cost, rather than returning the whole set?

Re: Replacement for a single lost AirPod Pro (2nd Gen, USB-C)

caesarome — Mon, 11 Aug 2025 15:07:22 GMT

@Souadp

From Sky it is unlikely s single one can be purchased unless you can do this via the Sky website itself.

Re: Replacement for a single lost AirPod Pro (2nd Gen, USB-C)

GD1 — Mon, 11 Aug 2025 15:44:58 GMT

@Souadp wrote:

I recently purchased AirPods Pro 2nd Generation (USB-C) from Sky. Unfortunately, I accidentally dropped one of the earbuds into a street drain and it is lost.

Could you please let me know if it’s possible to purchase a single replacement earbud from you at a reasonable cost, rather than returning the whole set?

If you've had the airpods for 30 days or more you won't be able to return them, losing one of them isn't a reason for return even if you could as returning only one of them would cause an issue.

It's unlikely anywhere sells a single airpod, so your options will be limited to buy a new set at additional cost to you.

Re: Replacement for a single lost AirPod Pro (2nd Gen, USB-C)

PandJ2020 — Mon, 11 Aug 2025 15:41:36 GMT

@Souadp wrote:
...rather than returning the whole set?

You won't be able to return the whole set if one is down the drain? (Assuming you are within your cooling off period)

You'll either have to claim off your insurance or purchase another pair. (And you'll have to continue paying for the original pair too)