topic Account restricted issue in Sky Mobile

Account restricted issue

AngeB — Mon, 11 Aug 2025 13:57:56 GMT

Hi, i am having issues with my sky account. I have sky broadband and sky mobile all my bills are paid, on time and it shows this when i go into the bills. There are also no actual restrictions to either service. However I keep getting a message that my account is restricted whenever I try and do something on the website. It states the amount due is the same as the amount that I was refunded after cancelling my sky tv previously. I think they perhaps didn't properly enter information correctly when issuing my refund. I recieved the refund months ago.

Re: Account restricted issue

daveNOS — Mon, 11 Aug 2025 14:10:49 GMT

@AngeB That's an error that pops up from time to time, normally we would escalate your post to the community team here and they could help, unfortunately that option is offline for the next week so you will have to call Sky to get the issue looked in to.

Re: Account restricted issue

AngeB — Mon, 11 Aug 2025 14:40:40 GMT

Hi Dave

Okay, thank you for your response, I will give them a call.

Re: Account restricted issue

Kellyred_1 — Sat, 23 Aug 2025 20:11:23 GMT

No reply..sorry

Re: Account restricted issue

AngeB — Sat, 23 Aug 2025 21:05:03 GMT

I called them that day and it would seem it was a waste of time. The woman I spoke to said there's no restriction on your account and she said it must just be an error and that it should sort itself out. It hasn't.