topic Number not transferred properly in Sky Mobile

Number not transferred properly

PeteG11 — Sun, 10 Aug 2025 19:57:11 GMT

I've just transferred to sky mobile, I've activated my sim, and provided the PAC code to transfer over my number. I've received a text from Sky, informing me that my number has been transferred sucessfully

When I am not connected to mobile data, any messages and calls I make, come from the original number, not my transferred number

What can I do to sort this, I have a Samsung Galaxy S23 FE

Re: Number not transferred properly

63johnw — Sun, 10 Aug 2025 20:18:01 GMT

Hi @PeteG11 when did you give sky your PAC ?

Re: Number not transferred properly

PeteG11 — Sun, 10 Aug 2025 20:20:35 GMT

Hi,

I shared the PAC code when I activated my sim, had a confirmation text when the PAC was accepted and another text about 24hrs later saying that the number had been transferred successfully

Re: Number not transferred properly

63johnw — Sun, 10 Aug 2025 20:21:50 GMT

But when was this @PeteG11 ?

Re: Number not transferred properly

PeteG11 — Sun, 10 Aug 2025 20:51:28 GMT

PAC code submitted on Monday 4th August, text received saying the transfer was successful on Tuesday 5th August

Re: Number not transferred properly

caesarome — Sun, 10 Aug 2025 20:54:46 GMT

@PeteG11

Have you looked at the settings ton the phone to see if it is now showing your transferred number ?

Re: Number not transferred properly

PeteG11 — Sun, 10 Aug 2025 20:56:51 GMT

Yes I have, and its showing the number that I transferred,

But whenever I make a call, or send a text, its comes through as the number that Sky provided when I activated my sim

Re: Number not transferred properly

caesarome — Sun, 10 Aug 2025 21:06:15 GMT

One possible way around this would be to speak to Sky to ask them to send you a replacement sim as that will come with your transferred number and hopefully should fix this issue.

Re: Number not transferred properly

PeteG11 — Sun, 10 Aug 2025 21:08:00 GMT

Ok, I'll give them a call tomorrow and arrange for another sim to be sent out

Thank you for your help and assistance