https://helpforum.sky.com/t5/Sky-Mobile/Contacts-not-recognised/m-p/5055630#M257611 Changed phone, have reset SIM. Contacts still not recognised. Also turned off 4g. They came back for a while, but gone again . Any advice appreciated. Sat, 09 Aug 2025 09:35:14 GMT Jen-mac 2025-08-09T09:35:14Z https://helpforum.sky.com/t5/Sky-Mobile/Contacts-not-recognised/m-p/5055630#M257611 Changed phone, have reset SIM. Contacts still not recognised. Also turned off 4g. They came back for a while, but gone again . Any advice appreciated. Sat, 09 Aug 2025 09:35:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/Contacts-not-recognised/m-p/5055630#M257611 Jen-mac 2025-08-09T09:35:14Z https://helpforum.sky.com/t5/Sky-Mobile/Contacts-not-recognised/m-p/5055653#M257614 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4450795">@Jen-mac</a>&nbsp;wrote:<BR />Changed phone<HR /></BLOCKQUOTE><P>From what to what?</P><P>&nbsp;</P><BLOCKQUOTE>Contacts still not recognised.&nbsp;<HR /></BLOCKQUOTE><P>Can explain what this means?</P><P>&nbsp;</P><BLOCKQUOTE>Also turned off 4g.<HR /></BLOCKQUOTE><P>Also, what does this mean?</P> Sat, 09 Aug 2025 09:56:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Contacts-not-recognised/m-p/5055653#M257614 PandJ2020 2025-08-09T09:56:18Z https://helpforum.sky.com/t5/Sky-Mobile/Contacts-not-recognised/m-p/5055684#M257616 <P>Changed from Honor phone to Motorola, SIM free phone with sky contract. On Moto site advises to turn off 4g, as will then show contacts. This worked for while, but contacts not showing again . Have reset SIM settings, but still caller unknown.&nbsp;</P> Sat, 09 Aug 2025 10:35:26 GMT https://helpforum.sky.com/t5/Sky-Mobile/Contacts-not-recognised/m-p/5055684#M257616 Jen-mac 2025-08-09T10:35:26Z