https://helpforum.sky.com/t5/Sky-Mobile/Do-i-Send-free-gift-back/m-p/5055517#M257581 <P>My flip 7 is faulty so called to exchange as in cool off period. It came with a watch.</P><P>I was told to send phone back(No mention of watch) and start a new contract with the same phone and comes with pro 3 ear buds for same price. I was expecting just an exchange but advised this by sky.</P><P>No mention on phone or emails about returning watch,just the phone to cancel contract. Surely that's there mistake as only phone,the box and lead was mentioned? But I'd rather the watch than buds</P> Fri, 08 Aug 2025 22:52:02 GMT Jojesse1984 2025-08-08T22:52:02Z https://helpforum.sky.com/t5/Sky-Mobile/Do-i-Send-free-gift-back/m-p/5055517#M257581 <P>My flip 7 is faulty so called to exchange as in cool off period. It came with a watch.</P><P>I was told to send phone back(No mention of watch) and start a new contract with the same phone and comes with pro 3 ear buds for same price. I was expecting just an exchange but advised this by sky.</P><P>No mention on phone or emails about returning watch,just the phone to cancel contract. Surely that's there mistake as only phone,the box and lead was mentioned? But I'd rather the watch than buds</P> Fri, 08 Aug 2025 22:52:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/Do-i-Send-free-gift-back/m-p/5055517#M257581 Jojesse1984 2025-08-08T22:52:02Z https://helpforum.sky.com/t5/Sky-Mobile/Do-i-Send-free-gift-back/m-p/5055540#M257589 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3761023">@Jojesse1984</a>&nbsp;</P> <P>The watch is a free gift which is yours to do with as you see fit so I should imagibe that is why it does not have to be returned.</P> Sat, 09 Aug 2025 04:35:20 GMT https://helpforum.sky.com/t5/Sky-Mobile/Do-i-Send-free-gift-back/m-p/5055540#M257589 caesarome 2025-08-09T04:35:20Z