https://helpforum.sky.com/t5/Sky-Mobile/upgrade/m-p/5054392#M257476 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4449706">@dave1919</a>&nbsp;If you used the "swap" option to upgrade you will be expected to send back your old device, if you can't or you didn't use the swap option you will have to call Sky for further information.&nbsp;</P> Thu, 07 Aug 2025 14:42:51 GMT daveNOS 2025-08-07T14:42:51Z https://helpforum.sky.com/t5/Sky-Mobile/upgrade/m-p/5054387#M257474 <P>yesterday Iupgraded my phone. You are now asking me to send my old phone back but I don't have it anymore</P> Thu, 07 Aug 2025 14:36:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/upgrade/m-p/5054387#M257474 dave1919 2025-08-07T14:36:25Z https://helpforum.sky.com/t5/Sky-Mobile/upgrade/m-p/5054392#M257476 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4449706">@dave1919</a>&nbsp;If you used the "swap" option to upgrade you will be expected to send back your old device, if you can't or you didn't use the swap option you will have to call Sky for further information.&nbsp;</P> Thu, 07 Aug 2025 14:42:51 GMT https://helpforum.sky.com/t5/Sky-Mobile/upgrade/m-p/5054392#M257476 daveNOS 2025-08-07T14:42:51Z https://helpforum.sky.com/t5/Sky-Mobile/upgrade/m-p/5054399#M257478 <P>If you do not have the phone to return for a swap then you cannot perform a swap...&nbsp; (You are liable for any outstanding credit until cleared of course)</P><P>&nbsp;</P><P>You simply purchase a new phone.</P> Thu, 07 Aug 2025 14:46:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/upgrade/m-p/5054399#M257478 PandJ2020 2025-08-07T14:46:15Z