topic iPhone 16 order in Sky Mobile

iPhone 16 order

LZRF9L — Thu, 07 Aug 2025 12:19:19 GMT

At the end of July I ordered two new iPhone 16s - one has arrived the other hasn't. I have phoned sky 4 times now and each time I've been told they have solved a "technical issue" and the phone will be sent within 48 hours. I still haven't got the phone and have raised a complaint (and have a case number). How can I escalate this even further to get this issue resolved?

Re: iPhone 16 order

caesarome — Thu, 07 Aug 2025 12:44:05 GMT

@LZRF9L

Does the phone appear here for you:

https://www.sky.com/ordertracking

If not then this link explains the next steps:

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

Re: iPhone 16 order

Daniel0210 — Thu, 07 Aug 2025 12:37:14 GMT

@LZRF9L wrote:

I still haven't got the phone and have raised a complaint (and have a case number). How can I escalate this even further to get this issue resolved?

@LZRF9L

If you have already submitted a complaint Sky have up to 8 weeks to resolve it before you can take it further.

Re: iPhone 16 order

LZRF9L — Thu, 07 Aug 2025 12:51:12 GMT

Well, interestingly, Caesarome it was there this morning "awaiting completion" and now it's disappeared and only shows delivered phone!

Re: iPhone 16 order

caesarome — Thu, 07 Aug 2025 12:53:36 GMT

Very odd @LZRF9L , I think you will have to wait until someone gets back to you about your complaint about this.