https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5054065#M257414 Hiya I'm just wondering why I've still been charged for the phone that has been sent back Thu, 07 Aug 2025 07:10:32 GMT Amum 2025-08-07T07:10:32Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5054065#M257414 Hiya I'm just wondering why I've still been charged for the phone that has been sent back Thu, 07 Aug 2025 07:10:32 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5054065#M257414 Amum 2025-08-07T07:10:32Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5054079#M257415 <P>Returns are taking 2-3 weeks to process.</P> Thu, 07 Aug 2025 07:39:37 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5054079#M257415 PandJ2020 2025-08-07T07:39:37Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5054082#M257416 I got a message saying swap completed but still paid for old device this morning Thu, 07 Aug 2025 07:42:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5054082#M257416 Amum 2025-08-07T07:42:38Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5054179#M257435 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4449451">@Amum</a>&nbsp;wrote:<BR />I got a message saying swap completed but still paid for old device this morning<HR /></BLOCKQUOTE><P>Probably because it was too late to adjust the pending bill.&nbsp; Either way you won't lose out as the additional payment reduces any outstanding balance.</P> Thu, 07 Aug 2025 09:32:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5054179#M257435 PandJ2020 2025-08-07T09:32:40Z