topic Re: Issues with mobile account in Sky Mobile

Issues with mobile account

m0ly0 — Fri, 01 Aug 2025 12:05:04 GMT

I have recently made a phone swap from iPhone 15 to iPhone 16. After doing this and receiving my phone, my sky account isn't showing my mobile information. It states I have no mobile running when there are 2 sims on my account.
please let me know how to fix this.
Thank you in advance.

Re: Issues with mobile account

caesarome — Fri, 01 Aug 2025 12:06:05 GMT

@m0ly0

You will have to contact Sky about this.

You can contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.