topic Re: Activating new phone please help in Sky Mobile

Activating new phone please help

Stargemz83 — Fri, 01 Aug 2025 09:18:30 GMT

Hello

I have ordered my new mobiles 2 1 for myself myself daughter

We want to keep put numbers so will be getting a pac code

Does the new phone come with a sim in it already? If so do I activate this online and can I keep using my old phone and number until its transferred please?

I'm confused

Re: Activating new phone please help

GD1 — Fri, 01 Aug 2025 09:32:24 GMT

@Stargemz83 The phones don't have sims in them (except of course an esim) have you also ordered a data plan for each device or do you already have sims, if not, you would need to do so.

This can be a physical sim or esim depending on the phone you have please see the helpful guides here Setting up Sky Mobile | Sky Help | Sky.com | Sky Help | Sky.com

Re: Activating new phone please help

caesarome — Fri, 01 Aug 2025 09:27:53 GMT

@Stargemz83

If your phone numbers are already with Sky then all you need to do is to move the sims to your new phones when they turn up. Then do not activate the sims that come with your new phones otherwise you will be paying for them as well as the two you already have.

Re: Activating new phone please help

Stargemz83 — Fri, 01 Aug 2025 10:22:22 GMT

So I need to put the sim cards in they come with and activate online is this correct?

They are both same phone and and will this be confusing when I activate

Moving from another provider so I know a pac code is needed

And can I keep my existing phone and sim until number transfers?

Re: Activating new phone please help

Stargemz83 — Fri, 01 Aug 2025 10:23:25 GMT

*same phone and plan