https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5049327#M256909 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3879700">@Debbie40</a>&nbsp; you aren't talking to sky CS here so nothing will happen as a result of your post here. Call sky on 150 for help or try a formal complaint.&nbsp;<BR /><BR /></P><P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Fri, 01 Aug 2025 07:59:45 GMT 63johnw 2025-08-01T07:59:45Z https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5049315#M256908 I am writing regarding the recent return of a mobile phone I sent back to you. I have been informed that the device has been assessed as damaged. I would like to formally dispute this claim. The phone has always been kept in a protective case and handled with care. There was no damage to the device when it was returned. I therefore request clear photographic evidence and a detailed report outlining the alleged damage. Unless satisfactory proof is provided, I will consider this matter unresolved and will not accept any charges or penalties relating to this claim. I am prepared to escalate this further if necessary. Please respond as soon as possible with the required documentation. Fri, 01 Aug 2025 07:41:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5049315#M256908 Debbie40 2025-08-01T07:41:40Z https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5049327#M256909 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3879700">@Debbie40</a>&nbsp; you aren't talking to sky CS here so nothing will happen as a result of your post here. Call sky on 150 for help or try a formal complaint.&nbsp;<BR /><BR /></P><P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Fri, 01 Aug 2025 07:59:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5049327#M256909 63johnw 2025-08-01T07:59:45Z