https://helpforum.sky.com/t5/Sky-Mobile/ESIM-replacement/m-p/5048288#M256802 <P>They apparently can't send a new eSIM so are having to send a physical SIM - which is a bit silly because I know O2 can send a new one in the same instance because the same thing happened to my partner.&nbsp;</P><P>&nbsp;</P><P>Poor form.</P> Wed, 30 Jul 2025 17:22:34 GMT Laloser05 2025-07-30T17:22:34Z https://helpforum.sky.com/t5/Sky-Mobile/ESIM-replacement/m-p/5048268#M256801 <P>I have change my phone but apparently the eSIM didn't transfer over and I have since factory reset the old phone so I have no access to my actual network so cannot receive a code?</P><P>&nbsp;</P><P>I just need to speak to a human who can send me a new eSIM!</P> Wed, 30 Jul 2025 16:44:54 GMT https://helpforum.sky.com/t5/Sky-Mobile/ESIM-replacement/m-p/5048268#M256801 Laloser05 2025-07-30T16:44:54Z https://helpforum.sky.com/t5/Sky-Mobile/ESIM-replacement/m-p/5048288#M256802 <P>They apparently can't send a new eSIM so are having to send a physical SIM - which is a bit silly because I know O2 can send a new one in the same instance because the same thing happened to my partner.&nbsp;</P><P>&nbsp;</P><P>Poor form.</P> Wed, 30 Jul 2025 17:22:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/ESIM-replacement/m-p/5048288#M256802 Laloser05 2025-07-30T17:22:34Z