https://helpforum.sky.com/t5/Sky-Mobile/upgrade-damage/m-p/5047893#M256739 <P>i qualify for a free upgrade.&nbsp;</P><P>&nbsp;</P><P>when it asks on the app if the phone is damaged how strict is it? the phone works 100% no cracked screen just some minor scratches on the edge of the case? is this considered axceptable?&nbsp;</P> Wed, 30 Jul 2025 09:29:15 GMT tiilly 2025-07-30T09:29:15Z https://helpforum.sky.com/t5/Sky-Mobile/upgrade-damage/m-p/5047893#M256739 <P>i qualify for a free upgrade.&nbsp;</P><P>&nbsp;</P><P>when it asks on the app if the phone is damaged how strict is it? the phone works 100% no cracked screen just some minor scratches on the edge of the case? is this considered axceptable?&nbsp;</P> Wed, 30 Jul 2025 09:29:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/upgrade-damage/m-p/5047893#M256739 tiilly 2025-07-30T09:29:15Z https://helpforum.sky.com/t5/Sky-Mobile/upgrade-damage/m-p/5047931#M256742 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3780754">@tiilly</a>&nbsp;wrote:<BR /><P>i qualify for a free upgrade.&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>'Free' depends on a number of factors...&nbsp; Particularly the model of phone you switch to and the residual value of your current phone (see below).</P><P>&nbsp;</P><BLOCKQUOTE><HR />just some minor scratches on the edge of the case? is this considered axceptable?&nbsp;<HR /></BLOCKQUOTE><P>I would assume the residual value will be reduced - hopefully not by too much.</P> Wed, 30 Jul 2025 10:07:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/upgrade-damage/m-p/5047931#M256742 PandJ2020 2025-07-30T10:07:35Z