topic Re: signal keeps dropping now getting E in Sky Mobile

signal keeps dropping now getting E

Trace14 — Tue, 29 Jul 2025 13:15:56 GMT

i am having major issues with my signal,

if im not on wifi at home i am lucky if i have 1 bar on 4g, and today i am not even getting full bars on E

i have checked the so called signal checker for my area and says i have good 4G coverage on all which is not the case I keep getting told to turn my devioce off and restart which odoes nothing to improve matters, this has been the case for over a month now and cant seem to get any assistance from customer service,

Lost access to my roaming

Benxe — Tue, 29 Jul 2025 06:18:04 GMT

I have noticed couple of days ago that i have no data for some reason i have 5G and everything else. But seems like something is wrong here. I had over 500GB in my bank to roll back,i did roll back 84GB but it doesn't add to my account.

Re: Lost access to my roaming

63johnw — Tue, 29 Jul 2025 07:40:59 GMT

Hi @Benxe what country are you in ?

Re: Lost access to my roaming

Benxe — Tue, 29 Jul 2025 08:55:20 GMT

Im in the UK. .

Re: signal keeps dropping now getting E

NataliaN — Tue, 29 Jul 2025 13:25:49 GMT

same for me

Re: signal keeps dropping now getting E

Trace14 — Tue, 29 Jul 2025 13:28:57 GMT

HI Natalia,

can i please ask what area of country you are in? i'm Aberdeen Scotland. just wondering if its localised or all over 🤔

Re: signal keeps dropping now getting E

NataliaN — Tue, 29 Jul 2025 13:30:10 GMT

Hi Trace,

I'm in London.

Re: signal keeps dropping now getting E

NataliaN — Tue, 29 Jul 2025 13:31:41 GMT

Re: signal keeps dropping now getting E

Trace14 — Tue, 29 Jul 2025 13:37:01 GMT

Hi Natalia, Thanks for that, so looks like its all over!

Re: signal keeps dropping now getting E

Trace14 — Tue, 29 Jul 2025 13:38:19 GMT

Im not getting this just that the service is good across all 😤

Re: signal keeps dropping now getting E

Bear3246 — Tue, 29 Jul 2025 13:48:19 GMT

Same here!

Re: signal keeps dropping now getting E

HLinz — Tue, 29 Jul 2025 14:37:07 GMT

Me too, when I reboot my phone I brefly get 5G again but it soon returns to full bars E

I'm in North East England

Re: signal keeps dropping now getting E

CanardNoir — Tue, 29 Jul 2025 14:45:10 GMT

And the same for me in St Albans.

The coverage map is clearly a marketing ploy and not a proper technical assessment of the actual signal coverage.

I can sometimes get one bar if I stand on one leg in the wardrobe upstairs in the spare bedroom.

Sky seem completely uninterested.

Re: signal keeps dropping now getting E

Trace14 — Tue, 29 Jul 2025 14:51:25 GMT

yeah i am getting nowhere with them, but they are more than happy to charge you an absolute fortune for no service!!

Re: Lost access to my roaming

63johnw — Tue, 29 Jul 2025 15:42:26 GMT

If you are visiting the UK and roaming @Benxe you will need to contact your home network for help with roaming issues.

5g

Willyla — Tue, 29 Jul 2025 16:52:54 GMT

I have 3G but can not get 4 or 5g

Re: 5g

caesarome — Tue, 29 Jul 2025 16:55:00 GMT

@Willyla

Have you activated the 5G add on via your account ?

Re: 5g

Vickykent32 — Tue, 29 Jul 2025 17:18:13 GMT

Hello I have 5G activated and only have access to 3G at this moment in time in Kent

Re: 5g

caesarome — Tue, 29 Jul 2025 17:19:55 GMT

@Willyla @Vickykent32

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

Re: 5g

Vickykent32 — Tue, 29 Jul 2025 17:21:22 GMT

That link says its working fine, but having issues on devices both using the Sky network