https://helpforum.sky.com/t5/Sky-Mobile/5g/m-p/5045772#M256469 <P>It seems sky havnt activated my 5G, so cannot make calls or receive.</P><P>no internet either when not at home</P> Sun, 27 Jul 2025 13:55:00 GMT Carolbrenda 2025-07-27T13:55:00Z https://helpforum.sky.com/t5/Sky-Mobile/5g/m-p/5045717#M256462 <P>Hi,</P><P>I switched phones from sky to sky &amp; now have NO 5G or no calls in or out?</P> Sun, 27 Jul 2025 12:18:12 GMT https://helpforum.sky.com/t5/Sky-Mobile/5g/m-p/5045717#M256462 Carolbrenda 2025-07-27T12:18:12Z https://helpforum.sky.com/t5/Sky-Mobile/5g/m-p/5045721#M256463 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4442220">@Carolbrenda</a>&nbsp;</P> <P>For 5G you need to activate this via your account.</P> <P>&nbsp;</P> <P>What do you mean you swapped from Sky to Sky, are you using a new Sky sim and if so have you activated it ?</P> Sun, 27 Jul 2025 12:23:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/5g/m-p/5045721#M256463 caesarome 2025-07-27T12:23:18Z https://helpforum.sky.com/t5/Sky-Mobile/5g/m-p/5045732#M256464 <P>No I am using the same sim, but my 5G is not activated&nbsp;</P> Sun, 27 Jul 2025 12:42:32 GMT https://helpforum.sky.com/t5/Sky-Mobile/5g/m-p/5045732#M256464 Carolbrenda 2025-07-27T12:42:32Z https://helpforum.sky.com/t5/Sky-Mobile/5g/m-p/5045737#M256465 <P>You should be able the 5G add on via your account here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/productsettings/mobile/sim/x/plan-data-settings" target="_blank">https://www.sky.com/productsettings/mobile/sim/x/plan-data-settings</A></P> Sun, 27 Jul 2025 12:50:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/5g/m-p/5045737#M256465 caesarome 2025-07-27T12:50:07Z https://helpforum.sky.com/t5/Sky-Mobile/5g/m-p/5045772#M256469 <P>It seems sky havnt activated my 5G, so cannot make calls or receive.</P><P>no internet either when not at home</P> Sun, 27 Jul 2025 13:55:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/5g/m-p/5045772#M256469 Carolbrenda 2025-07-27T13:55:00Z