https://helpforum.sky.com/t5/Sky-Mobile/Higher-bill/m-p/5045433#M256426 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4441994">@Chloelan3</a>&nbsp;</P> <P>Billing continues for the device you've returned as part of a swap until such him as it has been processed, checked for damage, and its value has been determined.&nbsp;</P> Sat, 26 Jul 2025 19:44:02 GMT Daniel0210 2025-07-26T19:44:02Z https://helpforum.sky.com/t5/Sky-Mobile/Higher-bill/m-p/5045429#M256424 <P>Hi I have had my bill come in as it seems I've been charged twice for my phones I did a swap this week but have had the bill for my new phone at £35 and also £34 for my previous phone , can I be advised why this is please</P> Sat, 26 Jul 2025 19:35:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Higher-bill/m-p/5045429#M256424 Chloelan3 2025-07-26T19:35:10Z https://helpforum.sky.com/t5/Sky-Mobile/Higher-bill/m-p/5045431#M256425 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4441994">@Chloelan3</a>&nbsp; until your old phone is received by sky and assessed then you will continue to pay for it. It usually takes 2-3 weeks for returns to be processed. Any overpayment will be returned.&nbsp;</P> Sat, 26 Jul 2025 19:43:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Higher-bill/m-p/5045431#M256425 63johnw 2025-07-26T19:43:44Z https://helpforum.sky.com/t5/Sky-Mobile/Higher-bill/m-p/5045433#M256426 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4441994">@Chloelan3</a>&nbsp;</P> <P>Billing continues for the device you've returned as part of a swap until such him as it has been processed, checked for damage, and its value has been determined.&nbsp;</P> Sat, 26 Jul 2025 19:44:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/Higher-bill/m-p/5045433#M256426 Daniel0210 2025-07-26T19:44:02Z