topic Re: My sim is not working in Sky Mobile

My sim is not working

Lianne831 — Sat, 26 Jul 2025 13:43:34 GMT

My sim is not working

Re: My sim is not working

63johnw — Sat, 26 Jul 2025 14:24:09 GMT

Hi @Lianne831 any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: My sim is not working

Lianne831 — Sat, 26 Jul 2025 14:30:05 GMT

it's saying call failed when I try to make a call no sky coming up on the top of the phone and a error saying contact sky

Re: My sim is not working

caesarome — Sat, 26 Jul 2025 15:08:41 GMT

@Lianne831

Has it been working up to now ?

Re: My sim is not working

Lianne831 — Sat, 26 Jul 2025 15:11:32 GMT

Yes untill I set up a new phone with the same iCloud for my son now my sim won't work

Re: My sim is not working

caesarome — Sat, 26 Jul 2025 15:17:41 GMT

@Lianne831

Have you tried sending the network settings to the phone.

This should be what you need to do:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive┬áthem and reboot your phone.

Re: My sim is not working

Nellie1981 — Sat, 26 Jul 2025 15:56:05 GMT

My sim isn't working either, this happened to me two months ago. I was sent a new Sim but I later found out my phone account was hacked into.

It worked fine this morning and yet this afternoon I cannot make a call or use my data.

Re: My sim is not working

PandJ2020 — Sat, 26 Jul 2025 15:56:11 GMT

@Lianne831 wrote:
Yes untill I set up a new phone with the same iCloud for my son now my sim won't work

Each person should have their own iCloud account. Re-using the same account will cause issues.

See here: https://support.apple.com/en-gb/108380

Re: My sim is not working

Lianne831 — Sat, 26 Jul 2025 16:06:44 GMT

I've reset it and put a new one on but my sim won't work