https://helpforum.sky.com/t5/Sky-Mobile/Device-not-received/m-p/5045284#M256405 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3684887">@Kasy</a>&nbsp;</P> <P>You are only talking to other Sky customers on here so all we can suggest if you file a complaint by filling in this online form:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/complaints" target="_blank">https://www.sky.com/help/complaints</A></SPAN></P> Sat, 26 Jul 2025 15:06:30 GMT caesarome 2025-07-26T15:06:30Z https://helpforum.sky.com/t5/Sky-Mobile/Device-not-received/m-p/5045275#M256404 <P>Hi.&nbsp;</P><P>I had to receive the device on 14/07 by DPD. I didn't get anything. They kept saying that the parcel is retained in their depot due to problems in the area and no update afterwards. I called DPD and they suggested I call Sky to investigate.&nbsp;</P><P>A sky agent sent the information to the investigation team but no response in the 72 hours of waiting.I sent an email but still no response. Today we are on 26/07 and no answer. If someone can help me please. Thank you.&nbsp;</P><P>&nbsp;</P> Sat, 26 Jul 2025 14:53:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Device-not-received/m-p/5045275#M256404 Kasy 2025-07-26T14:53:44Z https://helpforum.sky.com/t5/Sky-Mobile/Device-not-received/m-p/5045284#M256405 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3684887">@Kasy</a>&nbsp;</P> <P>You are only talking to other Sky customers on here so all we can suggest if you file a complaint by filling in this online form:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/complaints" target="_blank">https://www.sky.com/help/complaints</A></SPAN></P> Sat, 26 Jul 2025 15:06:30 GMT https://helpforum.sky.com/t5/Sky-Mobile/Device-not-received/m-p/5045284#M256405 caesarome 2025-07-26T15:06:30Z