topic Signal and service in Sky Mobile

Signal and service

Lz1 — Sat, 26 Jul 2025 06:33:34 GMT

Since yesterday I've had no service there for I haven't been receiving calls or texts. I can't use my data... what's going on? I've tried everything

Re: Signal and service

SammiCinnamon — Sat, 26 Jul 2025 07:25:11 GMT

I've had this too. Where are you? I'm in EH55 in Scotland.

Re: Signal and service

63johnw — Sat, 26 Jul 2025 07:49:10 GMT

Hi @Lz1 and @SammiCinnamon any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Signal and service

NiallN — Sat, 26 Jul 2025 08:40:26 GMT

Same for me. Started about 1pm 25th July. My wife has a sky mobile contract but hers is working?!?

shows that a mast in my area isn't working correctly, but how can 2 people sitting next to each other have different results?

Re: Signal and service

SammiCinnamon — Sat, 26 Jul 2025 08:52:48 GMT

No nothing for my area, my son is sky also and his is fine.

Re: Signal and service

SammiCinnamon — Sat, 26 Jul 2025 08:53:52 GMT

So strange. My son's is fine too and no issues reported in my area. I've just got a new phone a few days ago so worried it's my sim rather than the network.

Re: Signal and service

NiallN — Sat, 26 Jul 2025 19:25:47 GMT

sky support managed to fix it for me. I also got a new phone a few days ago! In the process of transferring mine over, I deactivated my physical sim and deleted my eSIM supposidly.

The lady talked me through activating a new eSIM and it works fine!