topic Re: New mobile in Sky Mobile

New mobile

Kizzy_d- — Fri, 25 Jul 2025 17:35:59 GMT

So when I order my new phone the offer with it was for a Samsung watch if I ordered between a certain date but to retrieve this I had to input the IMEI number but didnt have the phone yet. Phone came today went to retrieve this offer now it's telling me the offer are ear buds. The whole point of me buying this phone was for the watch. Please advise what I can do.

Re: New mobile

daveNOS — Fri, 25 Jul 2025 17:50:28 GMT

@Kizzy_d- Was the offer part of purchasing an S24 or S24E? if it was you may be able to claim the watch via this link https://samsungoffers.claims/sam/watch7summer/en-GB .

If it wasn't that offer then post which phone it was and either i'll try to find a link or another one of the forum users may be able to assist.

Re: New mobile

Kizzy_d- — Fri, 25 Jul 2025 17:52:47 GMT

Yes the s24 fe. Thank you very much 😊

Re: New mobile

Kizzy_d- — Fri, 25 Jul 2025 18:15:41 GMT

Sorry so if I have got this through sky.. it's asking for an invoice number but I got it pay monthly.. not sure if get an invoice number.

Re: New mobile

caesarome — Fri, 25 Jul 2025 18:22:38 GMT

@Kizzy_d-

Usually you can use the credit agreement number without the letters as the invoice number. You might also be able to use your Sky account number.

Your credit agreement can be found in your message centre:

https://messages.sky.com/message-centre

Samsung will send this within 45 days of the claim being validated.

Re: New mobile

Daniel0210 — Fri, 25 Jul 2025 18:23:18 GMT

@Kizzy_d-

You need to use your credit agreement number without the letters as the invoice number. You might also be able to use your Sky account number.

Your credit agreement can be found in your message centre

https://messages.sky.com/message-centre

Re: New mobile

Kizzy_d- — Fri, 25 Jul 2025 18:41:23 GMT

Thank you for your help guys 😃

Re: New mobile

Kizzy_d- — Sat, 26 Jul 2025 09:07:05 GMT

Hi .. iv been told by a couple of people that this link is a scam.. is it true? 😔

Re: New mobile

PandJ2020 — Sat, 26 Jul 2025 09:09:53 GMT

@Kizzy_d- wrote:
Hi .. iv been told by a couple of people that this link is a scam.. is it true? 😔

All links in this thread are genuine.

Re: New mobile

caesarome — Sat, 26 Jul 2025 09:10:26 GMT

@Kizzy_d-

What link, the Samsung one posted earlier in this topic if so that is not a scam link as it is a link to the promotion that they are running.

Re: New mobile

Kizzy_d- — Sat, 26 Jul 2025 09:13:11 GMT

OK good.. thank you