topic Re: Unable to activate eSIM in Sky Mobile

Unable to activate eSIM

Lewi30 — Wed, 23 Jul 2025 20:11:05 GMT

Hi, can someone please help me in activating my eSIM on my new device. When I follow the steps on my sky ID app it is saying my account is already linked and not allowing me past this step in order to enter my activation code. Many thanks.

Re: Unable to activate eSIM

caesarome — Wed, 23 Jul 2025 21:08:29 GMT

@Lewi30

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Unable to activate eSIM

Lewi30 — Wed, 23 Jul 2025 21:12:43 GMT

Thank you for support.

Re: Unable to activate eSIM

Greenfingers001 — Thu, 24 Jul 2025 09:02:09 GMT

Thanks for escalating this. We’ve sent @Lewi30 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.