Mobile plan

Casey_ — Wed, 23 Jul 2025 08:43:18 GMT

Om trying to set up a direct debit for my mobile account but it's saying the the account holder name is wrong How cam it be wrong when it's my name

Re: Mobile plan

caesarome — Wed, 23 Jul 2025 09:13:02 GMT

@Casey_

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Mobile plan

Tom-W19 — Wed, 23 Jul 2025 09:26:59 GMT

Thanks for escalating. We've sent an invite to @Casey_.

topic Re: Mobile plan in Sky Mobile

Mobile plan

Re: Mobile plan

Re: Mobile plan