topic Re: Port in errors in Sky Mobile

Port in errors

Jason159 — Mon, 21 Jul 2025 23:29:59 GMT

So I ported my number in. All good. Then ported my sons in. Except the idiot ported my sons number on to my already ported in e sim. Effectively deactivating my own number. The operator was asked repeatedly by me if she was doing it right as I was extremely concerned with the language barrier. In the end I said to stop and I'd try another day due to my concerns- but was ignored and here we are. 9 days in, 25 phonecalls, 3 emails, 5 webforms and 3 live chats and I'm done. Direct debits cancelled for everything now, TV and broadband too. Also can have the habdset back as ill buy ond from a new service provider and send this one back.This once great customer service driven organisation is now dead to me, I dont think anyone actually works there that can help. Court claim also started, just waiting on the statutory 7 day letter before action to pass

Re: Port in errors

Daniel0210 — Tue, 22 Jul 2025 03:29:01 GMT

@Jason159 wrote:

Direct debits cancelled for everything now, TV and broadband too. Also can have the habdset back as ill buy ond from a new service provider and send this one back.

@Jason159

Cancelling the direct debit is definitely not recommended. Doing that is going to cause you additional problems. Your services will be restricted, you won't be able to call Sky, you wont be able to cancel, late payment fees will be added and eventually Sky will involve a debt recovery company which may affect your credit rating.

Regarding the device itself, as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges.

Re: Port in errors

PandJ2020 — Tue, 22 Jul 2025 07:06:18 GMT

@Jason159 wrote:
Court claim also started, just waiting on the statutory 7 day letter before action to pass

There is no statutory period.

i'm intrigued - what's the cause of action?

Re: Port in errors

Jason159 — Tue, 22 Jul 2025 07:07:58 GMT

Letter before action requires a 7 day period to allow resolution.

Re: Port in errors

Jason159 — Tue, 22 Jul 2025 07:12:49 GMT

I dont really care, I'm porting myb8je remaining number out today, within 30 days. The other number, which is about 35 days, is now disconnected anyway due to sky's cocktail up. So good luck to them holding me to that contract. And broadband was only taken as a package deal, so I'm not sitting around accepting rubbish service after being left 9 days with no connection and losing a number I've had for 15 years. I've got several mistakes on sky's part that are breach of contract, and the hours alone spent on the phone at a reasonable hourly rate will far exceed any contractual costs. Fully aware of how dca's work and I'd love to see sky try.

Re: Port in errors

Daniel0210 — Tue, 22 Jul 2025 07:25:26 GMT

@Jason159 wrote:

the hours alone spent on the phone at a reasonable hourly rate will far exceed any contractual costs.

@Jason159

If that means you're wanting to charge Sky for your time spent on the phone to them then I'm afraid you'll be fighting a losing battle. There is no such compensation or credit for that.

Re: Port in errors

PandJ2020 — Tue, 22 Jul 2025 07:39:40 GMT

@Jason159 wrote:
Letter before action requires a 7 day period to allow resolution.

You need to seek professional legal advice.

Re: Port in errors

Jason159 — Tue, 22 Jul 2025 08:01:38 GMT

Came here for anything but legal advice. I can hold my own thanks. Patronising much...

If my post raises awareness of how useless sky mobile are than that's a win.

I'll be sure to post the apology and compensation offer.