topic Unable to make or recieve calls in Sky Mobile

Can’t make calls

Bonnettk — Wed, 16 Jul 2025 11:23:39 GMT

Trying to ring my husband (he also has sky mobile) and neither of can ring out. All I get is 'Sorry you've dialled an incorrect number,

please try again'.
I have checked the connection sky is saying all is fine. No help on the help pages.

Anyone else experiencing this?

Re: Can’t make calls

angel101 — Wed, 16 Jul 2025 11:26:20 GMT

I am having the same issue.

Re: Can’t make calls

Workaholic — Wed, 16 Jul 2025 12:08:47 GMT

Yes I am experiencing the same - both myself and Husband have sky mobile too

Re: Can’t make calls

RA19034 — Wed, 16 Jul 2025 12:09:18 GMT

Myself and husband both Sky and cant get calls in or out

Re: Can’t make calls

Tam80 — Wed, 16 Jul 2025 12:32:24 GMT

Same - Sussex UK

Re: Can’t make calls

Jo1479 — Wed, 16 Jul 2025 12:36:37 GMT

Same issue both sky mobile in Suffolk, had to use data on FaceTime instead.

Re: Can’t make calls

Tam80 — Wed, 16 Jul 2025 12:38:46 GMT

So irritating!

Re: Can’t make calls

Tam80 — Wed, 16 Jul 2025 12:39:57 GMT

And ironically can't call them to find out what's happening!!

Re: Can’t make calls

Chloe-W22 — Wed, 16 Jul 2025 12:50:13 GMT

Hey all, and if you're new here welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

Due to the number of reports in a short space of time, we'd like to understand if there's a bigger issue. I've escalated your posts to one of our Community Messaging adviser who will reach out to you via Community for a private conversation where we'd be looking for:

number called and its network
any error message received
exact date and time of the calls

Please do not post this information here, a chat bubble will appear for you to speak with. Click here for more information on Commuity Messaging.

Re: Can’t make calls

Tam80 — Wed, 16 Jul 2025 12:54:05 GMT

Thanks @Chloe-W22 .

I appreciate your swift response.

I am at home and my WiFi - also Sky, keeps dropping out too.
This can not be a coincidence- and I'm hoping this can be sorted soon.
Thank you

Re: Can’t make calls

Addie15 — Wed, 16 Jul 2025 12:59:04 GMT

Hi there! Thank you for escalating these. We have sent invites to the posters.

Re: Can’t make calls

Bonnettk — Wed, 16 Jul 2025 13:06:53 GMT

We are Sussex too

Re: Can’t make calls

Milo08 — Wed, 16 Jul 2025 13:17:36 GMT

Same issue in Kent

Re: Can’t make calls

Holly27 — Wed, 16 Jul 2025 14:38:53 GMT

Both me and my partner can't make calls. But my data isn't working either

Re: Can’t make calls

Leena2 — Wed, 16 Jul 2025 14:41:49 GMT

Also can't make or receive calls

Re: Can’t make calls

clairew11 — Wed, 16 Jul 2025 14:53:08 GMT

Also can't make calls

Re: Can’t make calls

Tam80 — Wed, 16 Jul 2025 14:59:16 GMT

@Chloe-W22

STILL no contact from anyone about this issue.

I have not been able to use my phone for HOURS.

I was invited for this private chat but I've had nothing back.

Please can this be escalated ASAP

Re: Can’t make calls

AntonyTW — Wed, 16 Jul 2025 15:07:33 GMT

My sky mobile has been down for 8 days now, it's as though the SIM card is not in place, it is and I have checked several times in 2 different phones. I cannot make or receive calls or texts and have no mobile data connection. I have spoken to sky 3 times during the week and they say it is a fault at 1 of the mobile masts near me. I have travelled from Basildon to Colchester in Essex and nowhere can I receive a service. I can call my voicemail from a different phone but I don't know my password so they send me a code to my phone via text, this is of course useless as my phone cannot receive text so I am unable to access my voicemail. This is completely unacceptable and I am really surprised sky is treating it's customers like this. In fact I don't think I would believe it if it wasn't happening to me. Sky you really need to sort this problem now.

Re: Can’t make calls

Daniel0210 — Wed, 16 Jul 2025 15:13:02 GMT

@AntonyTW
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

I have moved your post to its own thread as it's unconnected to the issues others have only had this afternoon.

Re: Can’t make calls

caesarome — Wed, 16 Jul 2025 15:23:34 GMT

@AntonyTW

Have Sky or even yourself suggesting them sending you a replacement sim as this is worth a try incase the one you have has developed a fault.