https://helpforum.sky.com/t5/Sky-Mobile/Ordered-wrong-colour-phone/m-p/5040797#M255536 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4437953">@Lewis104</a>&nbsp; Yes as long as it's in the 30 day cool off, you would need to call Sky, you will also need to place a new order which will mean another credit check.</P> <P>&nbsp;</P> <P>You will need to call Sky before you return the phone as they will need to start the returns process.<BR /><BR />You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR />(UK) <A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.</P> Mon, 21 Jul 2025 02:10:42 GMT GD1 2025-07-21T02:10:42Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-wrong-colour-phone/m-p/5040765#M255528 <P>Can I change the phone colour I ordered?</P> Sun, 20 Jul 2025 21:52:48 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-wrong-colour-phone/m-p/5040765#M255528 Lewis104 2025-07-20T21:52:48Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-wrong-colour-phone/m-p/5040797#M255536 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4437953">@Lewis104</a>&nbsp; Yes as long as it's in the 30 day cool off, you would need to call Sky, you will also need to place a new order which will mean another credit check.</P> <P>&nbsp;</P> <P>You will need to call Sky before you return the phone as they will need to start the returns process.<BR /><BR />You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR />(UK) <A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.</P> Mon, 21 Jul 2025 02:10:42 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-wrong-colour-phone/m-p/5040797#M255536 GD1 2025-07-21T02:10:42Z