https://helpforum.sky.com/t5/Sky-Mobile/Roaming-issues-Italy/m-p/5040419#M255492 <P>So- we were sent an e-sim to download which worked for 24 hours. &nbsp;Then sent a mail to say over 50% of the fair use 25GB limit has been used (!). &nbsp;Which is obviously nonsense in 24 hours. &nbsp;<BR />and now the data won't turn on again!!!!!!!!!!</P><P>phoned Sky again- they have no record of this- have 'reset' the sim but no joy. &nbsp;<BR />I am so frustrated. &nbsp;Advice to any parents sending kids abroad: tell them to get a local PAYG sim when they get there. &nbsp;The Aussie kids all have to do this and can show your son/daughter how to set it up. &nbsp;Most hostels sell them and will help. &nbsp;You can see spend limits so it's safe. &nbsp;<BR />So unhappy with Sky</P> Sun, 20 Jul 2025 14:14:03 GMT CScru 2025-07-20T14:14:03Z https://helpforum.sky.com/t5/Sky-Mobile/Roaming-issues-Italy/m-p/5032836#M254597 <P>No data access in Italy.&nbsp; Roaming Passport turned on yesterday but nothing today until a few minutes ago- however apps won't access data and someitmes no data at all.&nbsp; Yes everything is turned on and we have been through the trouble shooting steps multiple times, tunred phone on an doff again multiple times</P><P>&nbsp;</P><P>Really really frustrating, so much travel info is in phone including maps and ticket apps</P><P>&nbsp;</P><P>Is there an issue in Italy?</P> Thu, 10 Jul 2025 12:30:06 GMT https://helpforum.sky.com/t5/Sky-Mobile/Roaming-issues-Italy/m-p/5032836#M254597 CScru 2025-07-10T12:30:06Z https://helpforum.sky.com/t5/Sky-Mobile/Roaming-issues-Italy/m-p/5040419#M255492 <P>So- we were sent an e-sim to download which worked for 24 hours. &nbsp;Then sent a mail to say over 50% of the fair use 25GB limit has been used (!). &nbsp;Which is obviously nonsense in 24 hours. &nbsp;<BR />and now the data won't turn on again!!!!!!!!!!</P><P>phoned Sky again- they have no record of this- have 'reset' the sim but no joy. &nbsp;<BR />I am so frustrated. &nbsp;Advice to any parents sending kids abroad: tell them to get a local PAYG sim when they get there. &nbsp;The Aussie kids all have to do this and can show your son/daughter how to set it up. &nbsp;Most hostels sell them and will help. &nbsp;You can see spend limits so it's safe. &nbsp;<BR />So unhappy with Sky</P> Sun, 20 Jul 2025 14:14:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/Roaming-issues-Italy/m-p/5040419#M255492 CScru 2025-07-20T14:14:03Z