topic Esim swap handset 'sending failed' in Sky Mobile

Esim swap handset 'sending failed'

AlanR5 — Sat, 19 Jul 2025 21:29:28 GMT

For the past few months I've been happily swapping my Esim between my two handsets. A few days ago when I tried I got the message

Quick security check

To confirm your request, we'll text a security code to your chosen Sky Mobile phone number.

When I confirm the request I get the "sending Failed' message and no security code. Any ideas?

Re: Esim swap handset 'sending failed'

caesarome — Sat, 19 Jul 2025 21:39:36 GMT

When you get the text message with the security code what does it say you have to do with it, reply to it or perhaps use it on the Sky website somewhere ?

Re: Esim swap handset 'sending failed'

AlanR5 — Sat, 19 Jul 2025 22:04:29 GMT

You have to type the code in (on the same page - I guess to prove it's you) and then you get the QR code to progress. It's been working fine for months but now it keeps saying "sending failed".