topic Re: Change Payment Date in Sky Mobile

Change Payment Date

villaboy29 — Sat, 19 Jul 2025 15:21:08 GMT

There seems to be an ongoing issue with changing the payment date for my sky mobile bill. Just shows 'unable to process'?

Re: Change Payment Date

caesarome — Sat, 19 Jul 2025 15:24:45 GMT

@villaboy29

Are you new tio Sky mobile because if you are you can't change the date until your first two bills have been paid.

Re: Change Payment Date

SKY1992bf — Sat, 19 Jul 2025 15:26:04 GMT

@villaboy29 Are you a new customer or existing one (of more than 3 months)

if the former you can't change it until you have completed two full billing cycles

Re: Change Payment Date

villaboy29 — Sat, 19 Jul 2025 15:28:27 GMT

No, been a customer for years. Seems to be an issue?

Re: Change Payment Date

caesarome — Sat, 19 Jul 2025 15:29:52 GMT

@villaboy29

When is your next bill due to be paid, is it in the next 14 days or less ?

Re: Change Payment Date

villaboy29 — Sat, 19 Jul 2025 15:37:46 GMT

It isn't due until 11th August

Re: Change Payment Date

Mrs+marion+thomps — Wed, 24 Sep 2025 09:48:06 GMT

Need to change my sky bill to the 7th October instead of 28th September can you help please

Re: Change Payment Date

63johnw — Wed, 24 Sep 2025 10:08:40 GMT

Hi @Mrs+marion+thomps it will be to late to change it this month as that bill will have been produced now. You would need to change it next month and bear in mind it will make that bill more expensive as it will cover a longer period.