topic No signal in Sky Mobile

No signal

Forest-Row — Fri, 18 Jul 2025 08:07:52 GMT

I've had poor signal for nearly a week now and none at all for nearly two days. I've heard nothing from Sky and there seems to be no sense that they are aware of the problem or trying to resolve it. Why do I pay for a service that I am not getting?

Re: No signal

PandJ2020 — Fri, 18 Jul 2025 08:10:34 GMT

Anything showing here: https://www.sky.com/help/servicestatus/mobile

Sky will not routinely contact customers affected by local mast issues.

Re: No signal

Forest-Row — Fri, 18 Jul 2025 08:20:23 GMT

Thanks for the suggestion but no, it says it doesn't work with screen readers - whatever that means? I have tried the Sky virtual chat but it doesn't understand that this is a phone signal problem not an issue with the broadband or satellite tv service.

Re: No signal

PandJ2020 — Fri, 18 Jul 2025 08:29:35 GMT

@Forest-Row wrote:
Thanks for the suggestion but no, it says it doesn't work with screen readers - whatever that means?

Sounds like your browser has some accessibility options enabled - try disabling them or using a different browser.