topic Re: New mobile in Sky Mobile

New mobile

Ju181 — Thu, 17 Jul 2025 10:21:29 GMT

Just received my upgrade new mobile but I can't transfer from my old phone

Re: New mobile

caesarome — Thu, 17 Jul 2025 10:41:43 GMT

@Ju181

What phones are they ?

Re: New mobile

Ju181 — Thu, 17 Jul 2025 15:32:38 GMT

Got a 14 and trying to transfer to 16 not having any joy, keeps saying data transfer cancelled 😡

Re: New mobile

caesarome — Thu, 17 Jul 2025 15:41:47 GMT

@Ju181

Is this what you are trying to do:

https://support.apple.com/en-gb/102659

You can also use your icloud backup if you have used this.

Re: New mobile

Ju181 — Thu, 17 Jul 2025 18:23:21 GMT

Have managed to set up but only have the Apple apps not my own?

Re: New mobile

caesarome — Thu, 17 Jul 2025 18:25:09 GMT

@Ju181 wrote:

not my own?

All you should need to do is to install them from the app store on your new phone as usually when you sign into your new phone with your Apple ID they should be installed for you but if they are not then you will need to manually install them yourself.