topic Re: Restor in Sky Mobile

Restor

Jacktchomega — Thu, 17 Jul 2025 10:31:09 GMT

Hi I've paid my phone bill of £210 please can you restore my services

Re: Restor

caesarome — Thu, 17 Jul 2025 10:39:43 GMT

We are customers here so if you have paid what you owed in full you will also need to setup your payment method again. Once you have done this your phone service will be restored when the payment has been cleared by the banks. If you were 2 weeks or more late in paying this you will also need to manually pay the next bill as well.

Re: Restor

Daniel0210 — Thu, 17 Jul 2025 10:39:57 GMT

@Jacktchomega
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/