https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swop/m-p/5037937#M255144 Simple question. I give up on the website! New phone arrived, applied for freebie, still waiting to 'qualify' after seven days! What is the time period to return phone and cancel the whole thing? Swop valuation is derisory enough so may well seek another service after 21yrs with sky!!! Thu, 17 Jul 2025 10:34:45 GMT derekac56 2025-07-17T10:34:45Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swop/m-p/5037937#M255144 Simple question. I give up on the website! New phone arrived, applied for freebie, still waiting to 'qualify' after seven days! What is the time period to return phone and cancel the whole thing? Swop valuation is derisory enough so may well seek another service after 21yrs with sky!!! Thu, 17 Jul 2025 10:34:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swop/m-p/5037937#M255144 derekac56 2025-07-17T10:34:45Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swop/m-p/5037942#M255145 <P>The cooling off period is 31 days so you will need to contact Sky as soon as you can if you want to cancel the swap.</P> <P>&nbsp;</P> <P>What freebie did you apply for ?</P> Thu, 17 Jul 2025 10:38:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swop/m-p/5037942#M255145 caesarome 2025-07-17T10:38:13Z