topic Re: Mobile Swap double charge. in Sky Mobile

Mobile Swap double charge.

Bif1 — Wed, 16 Jul 2025 15:36:18 GMT

Not really a question ,just a heads up to anyone wanting to use the swap facility. Sky told me that if I swapped my phone, which was two years into a contract, I could cash in and receive a new phone and continue to pay the same monthly price. I decided this was a good deal and I agreed the swap. Once the transaction was completed I was charged for both devices in a one month billing cycle. Guys be careful when you swap. Check when it is a good time in the month to swap to avoid doubling costs.

Re: Mobile Swap double charge.

caesarome — Wed, 16 Jul 2025 15:41:47 GMT

@Bif1 wrote:

Check when it is a good time in the month to swap to avoid doubling costs.

While this is correct something else to factor in is when a phone is returned it is then inspected for damages and this can take 2-3 weeks during which you will still be billed for it.

Re: Mobile Swap double charge.

Bif1 — Wed, 16 Jul 2025 16:04:41 GMT

Thank you for your time and consideration. Makes total sense. However Sky should have made this clear before I agreed the swap.

Re: Mobile Swap double charge.

PandJ2020 — Wed, 16 Jul 2025 16:07:07 GMT

...but you will not be out of pocket as the extra payment reduces your overall credit balance.

Re: Mobile Swap double charge.

Tony+miffed — Fri, 20 Mar 2026 13:24:39 GMT

Same happened to me - tried to sort - employee hangs up - FORCED to take other actions as SKY refuse to sort

I did not notice doubl ebilling - for nearly two years - old phone never used

ZERO interest from Sky and impossible to talk to someone - they take an easy fix and make it a big problem

Re: Mobile Swap double charge.

caesarome — Fri, 20 Mar 2026 13:35:04 GMT

@Tony+miffed

Billing for the returned phone should only happen if you owe an amount against it and if this is the case whatever is owed should be added to a future bill and only that bill so is this what happened ?