topic Re: No data on account in Sky Mobile

No data on account

tommyarmouriiii — Tue, 15 Jul 2025 10:08:07 GMT

The data for all 4 family members is at zero even though we have plenty of data left between us. I tried rolling 4gb from piggyback but the balance remains at zero. Anyone else got this issue ??

Re: No data on account

caesarome — Tue, 15 Jul 2025 10:54:17 GMT

@tommyarmouriiii

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: No data on account

Addie15 — Tue, 15 Jul 2025 10:56:46 GMT

Hi there! Thank you for escalating this. We have sent an invite to @tommyarmouriiii.

Re: No data on account

Robert183 — Tue, 15 Jul 2025 12:41:24 GMT

Yes same issue whole family zero data and it's only just refreshed the month!