topic Re: Cannot sign my credit agreement in Sky Mobile

Cannot sign my credit agreement

EmmaLous100 — Wed, 09 Jul 2025 09:55:28 GMT

Looks like a glitch on the system that's been reported numerous times - Clicking to sign just takes me back to the hompeage, regardless of the browser I use. I cannot get through to an advisor on live chat either.

I have tried via messages and directly from the email I was sent - any one managed to sort it?

Thanks!

Re: Cannot sign my credit agreement

caesarome — Wed, 09 Jul 2025 11:07:03 GMT

@EmmaLous100

I have escalated your post so look out for a chat bubble.

Re: Cannot sign my credit agreement

Tom-W19 — Wed, 09 Jul 2025 11:48:14 GMT

Thanks for escalating. We've sent an invite to @EmmaLous100.

Re: Cannot sign my credit agreement

Lou3101 — Tue, 15 Jul 2025 08:58:27 GMT

i am having the same issue i cant sign my credit agreement i have already spent over 2 hours on the phone to sky but no problem solved as yet its so frustrating I had the same issue last august

Re: Cannot sign my credit agreement

Kenra55 — Sun, 31 Aug 2025 15:38:46 GMT

I am having the same problem, messages in My Sky won't open, says there is an issue, sky.com just takes me round in a loop, pop up says that the credit agreement needs to be signed by 13/09/2025, then it shoots to the sales page. Sky bot is neither use nor ornament. Has anyone who's experienced this issue, had it resolved?

Re: Cannot sign my credit agreement

caesarome — Sun, 31 Aug 2025 15:41:58 GMT

@Kenra55

Have you tried to see if you can access it via your message centre:

https://www.sky.com/mymessages

Re: Cannot sign my credit agreement

Kenra55 — Sun, 31 Aug 2025 16:15:12 GMT

@caesarome

Hi, yes I have and get the message - something went wrong, try again later. This is the same as my messages in My Sky. Thanks for the suggestion though