https://helpforum.sky.com/t5/Sky-Mobile/Sent-old-devices-in-same-box-but-only-showing-one-device-returned/m-p/5036248#M254965 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4434030">@ShelDan</a>&nbsp; you will need to call sky on 150 to chase this up. Were you told to put both phones in the same box by sky ?</P> Tue, 15 Jul 2025 08:12:55 GMT 63johnw 2025-07-15T08:12:55Z https://helpforum.sky.com/t5/Sky-Mobile/Sent-old-devices-in-same-box-but-only-showing-one-device-returned/m-p/5036239#M254962 <P>Hi. i recently swapped mine and the wifes phones and sent both devices in the same package back to sky. however it is only showing one has been returned on my app.&nbsp;</P><P>&nbsp;</P><P>any help would be appreciated</P> Tue, 15 Jul 2025 07:56:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sent-old-devices-in-same-box-but-only-showing-one-device-returned/m-p/5036239#M254962 ShelDan 2025-07-15T07:56:31Z https://helpforum.sky.com/t5/Sky-Mobile/Sent-old-devices-in-same-box-but-only-showing-one-device-returned/m-p/5036248#M254965 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4434030">@ShelDan</a>&nbsp; you will need to call sky on 150 to chase this up. Were you told to put both phones in the same box by sky ?</P> Tue, 15 Jul 2025 08:12:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sent-old-devices-in-same-box-but-only-showing-one-device-returned/m-p/5036248#M254965 63johnw 2025-07-15T08:12:55Z