topic Data has been taken from my piggyback and I did not authorise this in Sky Mobile

Data has been taken from my piggyback and I did not authorise this

KirstenMurray90 — Mon, 14 Jul 2025 17:55:24 GMT

I have just noticed on 3 separate occasions that data has been taken from my piggyback and I did not authorise this. Can you help? Thank you

Re: Data has been taken from my piggyback and I did not authorise this

Daniel0210 — Mon, 14 Jul 2025 17:58:31 GMT

@KirstenMurray90

Not sure about 3 separate occasions but after 04/06/25 any data older than 12 months is being removed as per the new Sky Mobile Piggybank T's and C's. Customers were made aware of this change in the April 2024 price change letters/emails but it's only recently come into effect which may be why quite a few customers have forgotten about it.

Re: Data has been taken from my piggyback and I did not authorise this

PandJ2020 — Mon, 14 Jul 2025 17:58:32 GMT

When you say 'taken' can you explain?

Data now expires after 12 months so it could be that?