topic Sky mobile Supervisor in Sky Mobile

Sky mobile Supervisor

Lisazz — Mon, 14 Jul 2025 12:22:02 GMT

How do I get to speak to a Supervisor about getting a full refund for Sky mobile?

I've spoke to 2 agents and they cannot give a full refund.

Thank you.

Re: Sky mobile Supervisor

caesarome — Mon, 14 Jul 2025 12:26:04 GMT

You would need to call but may we asked why you are needing a credit, have you cancelled Sky Mobile within the cooling off period ?

Re: Sky mobile Supervisor

Lisazz — Mon, 14 Jul 2025 13:19:46 GMT

I have called twice and they won't refund me the €10. The problem seems to be I ordered an ESIM on 1/7/25 and was charged €10. On the same day I cancelled the ESIM as my phone was not compatible. The agent ordered a physical SIM.

I waited until the 9/7/25 and still no sign of the SIM arriving.

So I phoned to cancel this.

But they won't refund me the full amount.

And keep saying I used the service for 8 days.

Which is impossible as I never had a SIM.

Re: Sky mobile Supervisor

PandJ2020 — Mon, 14 Jul 2025 14:39:05 GMT

@Lisazz wrote:
Which is impossible as I never had a SIM.

I suspect it was because the service started when the eSIM was activated. The physical SIM was a replacement for that account.

Their system will see the account was active for the duration and you will usually be charged pro-rata for that period.

Your only option is to subject a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Sky mobile Supervisor

Lisazz — Mon, 14 Jul 2025 14:52:24 GMT

Thank you, I'll do that.