topic Re: Sky mobile Canada in Sky Mobile

Sky stopped working whilst in Canada

Skyranger — Fri, 30 May 2025 02:59:55 GMT

Hi, I am on sky mobile in Canada, it worked for a couple of days but then stopped working in an area with good mobile coverage Tried the help pages when on wifi but nothing is working. My wife has the same issue, we are traveling around in some remote areas so it is difficult to get wifi. Anybody had. the same issues in Canada ? Thanks for any help. Sky suggest we call them which is not helpful if your phone is not working.

SOS in Canada

LLGG1 — Tue, 06 May 2025 20:47:47 GMT

My husband is in Canada on business and is unable to connect to any networks. He has SOS at the top of his phone. I've contacted Sky from home on his behalf and they sent some troubleshooting, which has done nothing. Can anyone help as this is urgent.
thanks

Re: SOS in Canada

SamS3 — Tue, 06 May 2025 23:11:30 GMT

I also have this problem since 5 May. I have had one day of data roaming then only SOS calls, have tried the troubleshooting process multiple times 😢

SKY: can you help?

Re: SOS in Canada

63johnw — Wed, 07 May 2025 05:41:54 GMT

Hi @LLGG1 and @SamS3 if you are both having issues in Canada then it's likely an issue with the Canadian networks over which sky will have no control. If restarting the phones or turning flight mode off and on doesn't help and you have tried selecting different networks then I am not sure what else can try other than wait for the issue to be resolved. You could get a local PAYG sim to keep you going ?

Re: SOS in Canada

LLGG1 — Wed, 07 May 2025 06:48:04 GMT

It's just my husband who is in Canada on business, although he's unable to get any work done. His phone worked until day 2 then he was presented with the SOS message. He's never had an issue in Canada before..

I appreciate your suggestions but he should be able to use his phone overseas.
Im hoping someone from Sky can give me their thoughts because if it's an issue with Sky, I'll be changing provider.

Re: SOS in Canada

Daniel0210 — Wed, 07 May 2025 06:54:54 GMT

@LLGG1

As this is a customer led discussion forum you aren’t contacting Sky Customer Services and I'm afraid Sky staff are unlikely to respond on here.

Re: SOS in Canada

CraigH19 — Wed, 07 May 2025 09:15:53 GMT

I've also got this problemt from Toronto. It seems to be an ongoing thing with sky their service aboard is terrible and they don't seem to do anything about it. This is like the third time in a year. It's getting disgraceful. They need to sort it out

Re: SOS in Canada

SpaceSparkie — Wed, 07 May 2025 12:40:15 GMT

@CraigH19 Im sorry to hear you are getting this issue.

To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Thanks

Sarah

Community Moderator

Re: SOS in Canada

Carter95 — Thu, 08 May 2025 15:10:45 GMT

Hello;

I'm in Canada now and have been having this for around 24 hours, does anyone have an update on how to fix this please?

thanks

annabel

Re: SOS in Canada

Silvernick40 — Thu, 08 May 2025 20:31:14 GMT

I was having this problem and changing the settings in the Sky App menu has resolved the problem.

See the sky help link

https://www.sky.com/help/articles/sky-mobile-roaming-problems-no-signal

Re: SOS in Canada

Ian294 — Thu, 22 May 2025 11:21:04 GMT

I have same issue on mine and my wife's phone. Been in Canada since 16 May and tried every suggestions. Sky "expert" gave up and said sims were ok. Absolutely useless and data roaming was only reason I used Sky.
Terrible that not working but response from Sky is dreadful. Will be losing all my business.

Re: SOS in Canada

Lscue123 — Fri, 23 May 2025 14:34:29 GMT

I am currently in Canada and this is happening to me. How is this being resolved please?

Re: Sky stopped working whilst in Canada

Daniel0210 — Fri, 30 May 2025 04:10:52 GMT

@Skyranger

There have been a few issues for customers in Canada over the last couple of months such as

https://helpforum.sky.com/t5/Sky-Mobile/No-data-when-roaming-in-Canada/m-p/4974413#M248521

Just put the word Canada in the search box at the top of the page to see others.

Re: Sky stopped working whilst in Canada

Skyranger — Fri, 30 May 2025 15:11:43 GMT

Thanks for the reply, I have tried those options but still no joy. We are in a remote areas atm so this may be a factor as network coverage is poor. I have also bought a cheap esim package for Canada which is also not working l. We are going to a more populated area later today so hopefully the esim will kickbin and I can bypass Sky due to the issues experienced. Thanks

Re: Sky stopped working whilst in Canada

Chris1835 — Mon, 02 Jun 2025 03:04:42 GMT

I have exactly the same problem. Have been in Canada since 28th and cannot get network coverage. Phone just says SOS and despite following all instructions re airplane mode, data roaming and turning off and on again, still no coverage.

Re: Sky stopped working whilst in Canada

Skyranger — Mon, 02 Jun 2025 04:43:14 GMT

Hi Chris,

I gave up on Sky after trying all the help options on Sky mobile and community pages on my and my wifes phone (also with Sky). I bought an ESIM from Saily which was a download and then purchased credit of 3GB data for $12.99 US. Which worked after some initial issues caused by poor signal. When we moved to Whistler in the RV it all worked fine. The support was really good via a free chat option whilst on campsite WIFI they really went out of their way to sort me out, but the issue was just poor coverage in the area when I first tried to use the ESIM. The Sky Sim is disabled so won't be using that until I get back to the UK. No support from Sky whilst abroad, no chat option, no email support and not cost effective to ring them. I will be looking elsewhere when I get back to UK. But I recommend Saily as a good work around. Food Luck

Re: Sky stopped working whilst in Canada

Chris1835 — Mon, 02 Jun 2025 16:15:06 GMT

Thanks so much. I really appreciate you taking the time to respond. I will definitely look into the eSIM that you suggest. Fortunately this morning we managed to get a network signal on my wife's phone to call home. My phone still insists SOS only! It's all a mystery to me as we travel to Canada frequently and have been with Sky a long time and this has never happened before! Thanks again!

Re: Sky stopped working whilst in Canada

Skyranger — Tue, 03 Jun 2025 01:10:16 GMT

Hi Chris, Yes no problem, hope yours starts working soon as well

Cheers

Karl

Re: Sky stopped working whilst in Canada

Jakewk93 — Wed, 04 Jun 2025 18:40:12 GMT

Hi, I've been experiencing the same issue here in Vancouver, BC. I arrived on the 12th April and the signal has been fine up until the start of May (3rd). As you've already mentioned, I've tried contacting Sky to no success. I have a Fido number now but I would still like to resolve the issue to keep using my U.K. number in future having relocated here for the next 2 years. I'll continue to monitor this forum to see if there are any further updates you receive. I'm still getting no signal and SOS in Vancouver (4th June).

Sky Network - Canada SOS Only

Jakewk93 — Thu, 05 Jun 2025 22:50:12 GMT

Hi, I've relocated from the U.K. to Vancouver on the 12th April. Since the 1st May my Sky mobile network has been showing as SOS (Apple iPhone 16 Pro Device) despite being in central Vancouver where it's at it's strongest signal level.

It has been like this for over a month now. As I'm a temporary resident for 2 years, I have a fido local contracted SIM which is working perfectly. As I'm intending to keep my U.K. number, please can you provide me and others impacted with an update on what's going on with the network as they all appear to experiencing the same issue when travelling around Canada?

I'm unable to make any U.K. calls, receieve texts and use data, therefore cannot contact customer service without being charged a fortune on my fido sim. I have tried all suggested tips e.g. update network settings, restart iPhone, insert / re-insert sim card, connecting to an alternative network with no success.