topic Re: No mobile in Spain in Sky Mobile

No mobile in Spain

noddypop — Sat, 12 Jul 2025 11:51:41 GMT

Hi Can you please advise. We are in Spain and trying to access mobile roaming. My phone keeps saying REFRESHING SIM DATA and when i try to call you to sort this out by phone it says NOT REGISTERED ON NETWORK Can you please advise. Kind regard's Lee Turner

Re: No mobile in Spain

noddypop — Mon, 14 Jul 2025 07:58:08 GMT

Can you please call me [removed]

Moderator Notes: Removed personal details

Re: No mobile in Spain

caesarome — Sat, 12 Jul 2025 12:13:11 GMT

@noddypop

You could try turning off automatic network selection in the settings then get your phone to search for other available networks to see if it will then connect and allow you to make calls. Also make sure the spend cap hasn't been reached if you have one set.

Make sure this setting is set to abroad:

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to abroad.

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to abroad.

Re: No mobile in Spain

Daniel0210 — Sat, 12 Jul 2025 12:13:40 GMT

@noddypop
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Your post asking for a call back and providing your mobile number has been removed. This is a public forum and you've just given everyone your private number.

Re: No mobile in Spain

GD1 — Sat, 12 Jul 2025 12:14:31 GMT

@noddypop Your other post asking some one to call you have been removed as you've posted personal info on a public community, you should never post personal details including your mobile number in a public place.

Also no one from Sky would see your post and no one can or will call you.