topic Re: Data and calls not working in Sky Mobile

Data and calls not working

Jac34 — Fri, 23 May 2025 18:58:22 GMT

Hi, I got a new sky mobile last week and I don't seem to be able to use my phone when I am outside and not on my home WiFi. I can't access the internet or make calls. Does anyone know how to fix this problem? When I have checked the mobile service it has a travel and primary option. I don't know what this means. Thanks.

Re: Data and calls not working

caesarome — Fri, 23 May 2025 20:36:02 GMT

@Jac34

When you go this new phone to you move the sim from another one to this one, if so try getting the APN settings sent to it:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

Re: Data and calls not working

Jac34 — Fri, 23 May 2025 21:04:26 GMT

I got a new sim from sky and moved my number from another provider.

I will try this. Thanks for your help.

Re: Data and calls not working

Jaques — Fri, 11 Jul 2025 07:31:40 GMT

Hi, where do the new network setting go? in orde to save them?

Davie

Re: Data and calls not working

caesarome — Fri, 11 Jul 2025 08:36:31 GMT

@Jaques

The settings will be automatically saved on your phone when they are sent to it which you can do via here:

Re: Data and calls not working

Jaques — Fri, 18 Jul 2025 08:35:53 GMT

I had to send the phone back, and cancel my contract, as I was very frustrated with the call centres help. They didnt seem to understand what I was meaning when I tried to explain that there were two lines, Personal PE, and Private PR, he was actually asking ME what that was!!, cuffing hopless. The result was he was going to send out a new SIM, again, this would have been the 3rd, so had to cancel.