topic Re: Sim not working in Sky Mobile

Sim not working

Millor — Thu, 10 Jul 2025 09:25:19 GMT

I transferred my data from my old iPhone to a new one and created an ESIM which I have never done before, I've put my new sim in my new phone and it's not working at all. I can't call, text or use my data.
My iCloud and everything else is set up but my sim isn't working.

Re: Sim not working

caesarome — Thu, 10 Jul 2025 11:17:11 GMT

@Millor wrote:

and created an ESIM which I have never done before, I've put my new sim in my new phone

It isn't clear here what you have done so are you trying to use an esim or a physical sim ?

Re: Sim not working

Millor — Thu, 10 Jul 2025 13:04:07 GMT

I set up an eSIM when I was transferring my data but that isn't working and neither is my actual sim

Re: Sim not working

63johnw — Thu, 10 Jul 2025 14:19:18 GMT

Hi @Millor once you set up the esim then that cancels the physical sim. Did you receive the QR code and scan that to set up the esim ?

Re: Sim not working

Millor — Thu, 10 Jul 2025 14:45:06 GMT

no I didn't receive a QR code

Re: Sim not working

63johnw — Thu, 10 Jul 2025 15:57:00 GMT

Sounds like you haven't activated the esim correctly @Millor would you like to be escalated to the messaging team on here to see if they can help ?

Re: Sim not working

Millor — Thu, 10 Jul 2025 17:41:08 GMT

Yes please

Re: Sim not working

63johnw — Thu, 10 Jul 2025 17:45:34 GMT

I have escalated your post @Millor so look out for a coloured speech bubble on here inviting you to a private chat.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147