topic Re: 2 payments taken in Sky Mobile

2 payments taken

Holly1519 — Wed, 09 Jul 2025 10:34:05 GMT

I've had 2 payments taken for my mobile 5 days apart, is there a way I can get one refunded rather than put against my next bill? Appreciate any help, thanks

Re: 2 payments taken

Daniel0210 — Wed, 09 Jul 2025 10:35:53 GMT

@Holly1519

Are you a new customer to Sky Mobile?

have you made an unnecessary manual payment?

Re: 2 payments taken

Holly1519 — Wed, 09 Jul 2025 12:25:41 GMT

I think I've made a payment then they have went ahead & taken another one if that makes sense. Is there a way I can get one back?

Re: 2 payments taken

Daniel0210 — Wed, 09 Jul 2025 12:26:16 GMT

@Holly1519
If you have a continuous payment method set up you should never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: 2 payments taken

Holly1519 — Wed, 09 Jul 2025 15:52:26 GMT

yes can you help/ point me in the right direction of getting the extra payment refunded. It is showing on credit already.

Re: 2 payments taken

caesarome — Wed, 09 Jul 2025 15:54:50 GMT

@Holly1519

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: 2 payments taken

Mr+Flibbles+86 — Wed, 09 Jul 2025 16:28:27 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.