topic Re: No sim card in Sky Mobile

No sim card

sarah494 — Tue, 08 Jul 2025 20:29:05 GMT

My phone arrived but there was no sim card

Re: No sim card

63johnw — Tue, 08 Jul 2025 20:49:59 GMT

Hi @sarah494 did you order a one ? Are you already a sky mobile customer with a sim/plan ?

Re: No sim card

sarah494 — Tue, 08 Jul 2025 20:58:07 GMT

I've had real issues with sky. Ordered phone, never arrived. My original order clearly states SIM card with package. Spoke to them and cancelled original order and reordered over the phone. They talked me through it and ordered exactly the same. It was clear that I was ordering through contract, not just for the phone. But no sim arrived with this phone. Looked into whether it was eSIM, but had no details sent about that.

Re: No sim card

63johnw — Tue, 08 Jul 2025 21:00:33 GMT

If there is no sim showing on your account waiting to be activated @sarah494 go to sky.com and order a new sim/plan. If there is a sim waiting to be activated it may have been sent separately.