topic Re: A refund in Sky Mobile

A refund

Name57 — Tue, 08 Jul 2025 12:21:41 GMT

Hi, I tried to get credit for a phone and a sim, I have perfect credit score, never missed one payment. Sky accepted and took my upfront payment, and the next day cancelled my order. I don't understand why, but I really need the initial money back as I need to get the phone, which I will by going with another provider. Can I please escalate this and receive the refund quicker? Thank you

Re: A refund

caesarome — Tue, 08 Jul 2025 12:28:08 GMT

@Name57

The refund should be issued within 14 days but you could try calling to see if they can process it further as Sky's messaging team on here are unable to help with this.

Re: A refund

Daniel0210 — Tue, 08 Jul 2025 12:39:54 GMT

@Name57 wrote:

Hi, I tried to get credit for a phone and a sim, I have perfect credit score, never missed one payment. Sky accepted and took my upfront payment, and the next day cancelled my order.

@Name57

Your credit check is not solely based on your payment record with Sky.

Re: A refund

Name57 — Tue, 08 Jul 2025 13:31:38 GMT

I understand that, but I was not with sky. I have never missed a payment on anything loan or anything before. I thinks it's very unfair they took the payment before doing all these checks, it should be checked before they take the upfront payment.

Re: A refund

Daniel0210 — Tue, 08 Jul 2025 13:34:41 GMT

@Name57

I'm afraid that's not how Sky do it so unfortunately you'll need to await the refund.