topic New number in Sky Mobile

New number

ThaliaD — Tue, 08 Jul 2025 10:30:09 GMT

I am writing to urgently request a change to my current mobile number.

I have been receiving threatening calls and text messages on a daily basis, and the matter has now been reported to the police, who have advised me to change my number immediately for my safety and wellbeing.

I would appreciate it if this request could be processed as a priority, given the serious nature of the situation. Please confirm the next steps to complete this change, or if any further information is needed from my side

Re: New number

Daniel0210 — Tue, 08 Jul 2025 10:34:06 GMT

@ThaliaD
You aren’t contacting Sky Customer Services here. This is predominantly a customer led discussion forum where Sky customers are available to help other customers.

You will need to call Sky (dial 150 from the Sky mobile) to facilitate this.

Re: New number

PandJ2020 — Tue, 08 Jul 2025 10:40:44 GMT

If your SIM is 'out contract' (had it 12 months) then simply order an activate a new SIM card- this will have a new number. (And then cancel the existing one)

If 'in contract' then you'll need to contact Sky as above...